Static or Intermittent Audio

Check Audio Settings

Check the volume settings for ring tones and notifications and adjust as necessary. You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps:

For BlackBerry Device Software 4.5 to 5.0

1. On the Home screen, click Phone.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Default Call Volume field.
6.  Press the Menu key.
7. Click Save.

For BlackBerry Device Software 6.0 to 7.0

1. On the home screen, click Phone.
2. Press the Menu key.
3. Click Options.
4. Click In-call Settings.
5. Change the Default Call Volume field.
6. Press the Menu key.
7. Click Save.

Test Any Accessories

If the customer was using an accessory when they experienced the audio issue, remove the accessory, and then test the BlackBerry smartphone volume settings. Accessories might include one of the following:

• Wired headset
• Bluetooth® headset
• Hands-free Bluetooth car kit

If the issue occurs only when you use an accessory, the issue might be with the accessory and not the BlackBerry smartphone. If the accessory is not an approved BlackBerry accessory, refer the customer to the manufacturer for further technical support.