Memory Usage

Application Memory Management

When downloading applications from the BlackBerry App World storefront, customers might see a message saying they do not have sufficient memory on their BlackBerry smartphone.

If the customer proceeds with the download and installation of the third-party application, it might not perform as expected.

The customer must remove or archive items to free enough memory for the third-party application to work correctly.

Remind the Customer on How to Maximize Battery Life

See Maximizing Battery Performance topic

For more information, visit www.blackberry.com/support to read article KB14320.

You can keep your BlackBerry smartphone operating at peak efficiency and maximize battery life by increasing the amount of available flash memory. To do this, complete the following tasks:

  1. Add a media card
  2. Delete unused languages
  3. Delete call logs
  4. Delete sample video
  5. Clear Cache and Cookies in Browser
  6. Remove rarely used applications
  7. Delete MMS messages
  8. Change the Keep Message and Keep Appointments settings.

Add a Media Card

You can add memory to your BlackBerry smartphone by inserting a media card to extend the memory available for storing media files such as videos, ring tones, pictures, or songs. Set the built-in camera to save picture files on the media card by completing the following steps.

BlackBerry Device Software 5.0

  1. Install the media card in the BlackBerry smartphone.
  2. Open the Camera application.
  3. Open the menu, and then select Options.
  4. Set the Store Pictures field to On Media Card. You can change folder settings so that a particular folder to save pictures is selected. To change the folder:
    1. Click the folder icon beside Folder.
    2. Press the Menu key.
    3. Click Explore.
    4. Find your desired folder.
    5. Press the Menu key.
    6. Click Select Folder.
    7. Press the Menu key.
    8. Click Save.

BlackBerry Device Software 6.0 to 7.0

  1. Install the media card in the BlackBerry smartphone.
  2. Open the Camera application
  3. Open the menu, and then select Options.
  4. Set the Store Pictures field to On Media Card.

Delete Unused Languages

BlackBerry Device Software 5.0

  1. On the Home screen, click Setup.
  2. Click Setup Wizard.
  3. Click Languages.
  4. Select the language you want to use on the BlackBerry smartphone, and then click Next.

Note: The BlackBerry smartphone deletes all languages not selected.

BlackBerry Device Software 6.0

  1. On the Home screen, click Setup.
  2. Click Languages.
  3. Tap Manage Languages to expand the option.
  4. Select the language you want to use on your BlackBerry smartphone, and scroll down and uncheck all unneeded languages.
  5. Click Update.Note: The BlackBerry smartphone deletes all languages that are not selected.
  6. Click Yes to confirm the changes.
  7. Select Restart.

BlackBerry Device Software 7.0

  1. On the home screen, click Setup.
  2. Select Languages and Input Methods.
  3. Tap Manage Languages and Input Methods to expand the option.
  4. Select the language you want to use on your BlackBerry smartphone, and scroll down and uncheck all unneeded languages.
  5. Click Update.Note: The BlackBerry smartphone deletes all languages that are not selected.
  6. Click Yes to confirm the changes.
  7. Select Restart.

Delete Call Logs

To delete call logs for all device software, complete the following steps:

  1. On the Home screen, click Messages.
  2. With the message list open, hold the Alt key and press P to display all the phone call logs.
  3. Scroll to the date before which you want to delete call records and select it.
  4. Press the menu key, and then click Delete Prior.
  5. Click Delete to confirm.

Delete Sample Video

BlackBerry Device 5.0

  1. On the Home screen, click Media.
  2. Click Videos.
  3. Highlight the sample video.
  4. Press the Menu key.
  5. Click Delete.
  6. When prompted to confirm, click Delete again.

BlackBerry Device Software 6.0 to 7.0

  1. On the home screen, click Media.
  2. Click Videos.
  3. Highlight the sample video.
  4. Press the Menu key.
  5. Click Delete.
  6. When prompted to confirm, click Delete again.

Clear the Cache and Delete Cookies

BlackBerry Device Software 5.0

  1. On the Home screen, click Browser.
  2. Press the Menu key, and then click Options.
  3. Click Cache Operations.
  4. Click Clear on the corresponding cache items that are to be removed.

BlackBerry Device Software 6.0 to 7.0

  1. On the home screen, click Browser.
  2. Press the Menu key, and then click Options.
  3. Scroll to the very bottom of the options list to the Clear Browsing Data section.
  4. Select the options you want to clear and, click Clear Now.

Remove Rarely Used Applications

BlackBerry Device Software 5.0

  1. On the Home screen, click Options.
  2. Click Applications.This provides a listing of all third-party applications that have been downloaded to your BlackBerry smartphone.
  3. Highlight the application you want to delete.
  4. Press the Menu key.
  5. Click Delete.
  6. If you are asked to restart, click Yes.

BlackBerry Device Software 6.0 to 7.0

  1. On the Home screen, click Options.
  2. Click Device.
  3. Click Application Management.
  4. Tap the application you want to delete.
  5. On the Application Properties screen, click Delete.
  6. Click Delete to confirm.

Delete MMS Messages

Delete MMS messages that you no longer need. MMS messages can contain large media files that cannot be stored on a media card. If you do not want to delete the media files in an MMS message, open the MMS message and save the media files on the media card before you delete the MMS message.

BlackBerry Device Software 5.0

  1. On the Home screen, click Messages.
  2. Select an MMS message.
  3. Press the Menu key.
  4. Click Delete.

BlackBerry Device Software 6.0 to 7.0

  1. On the home screen, click Messages.
  2. Select an MMS message.
  3. Press the Menu key.
  4. Click Delete.

To save an MMS message on a media card, complete the following steps:

BlackBerry Device Software 5.0

  1. On the Home screen, click Messages.
  2. Select an MMS message.
  3. Press the Menu key.
  4. Click one of the following menu items:
    1. Save Image
    2. Save Audio
    3. Save Ring tone
    4. Save Video
    5. Save Voice Note

BlackBerry Device Software 6.0 to 7.0

  1. On the Home screen, click Messages.
  2. Select an MMS message.
  3. Press the Menu key.
  4. Click one of the following menu items:
    1. Save Image
    2. Save Audio
    3. Save Ring tone
    4. Save Video
    5. Save Voice Note

Change the Keep Messages and Keep Appointments Setting

Change the Keep Messages and Keep Appointments setting on the BlackBerry smartphone to reduce the number of old messages and data stored in flash memory.

BlackBerry Device Software 5.0

  1. On the Home screen of the BlackBerry smartphone, open the Messages or Calendar application.
  2. Press the Menu key.
  3. Click Options.
  4. Click General Options.
  5. Set the Keep Messages and Keep Appointments fields to either 15 Days or 30 Days.
  6. Press the Menu key.
  7. Click Save.

BlackBerry Device Software 6.0 to 7.0

  1. On the Home screen of the BlackBerry smartphone, tap All.
  2. Click the Messages or Calendar application.
  3. Press the Menu key.
  4. Click Options.
  5. Tap Message Display and Actions or Calendar Display and Actions.
  6. Set the Days To Keep Messages field to 15 or 30, or the Keep Appointments field to 15 Days or 30 Days.
  7. Press the Menu key.
  8. Click Save.