Low Ringer Volume

Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.

Try to Duplicate the Customer’s Issue

Validate that you understand the symptoms the customer is experiencing on the BlackBerry® smartphone. For example, have the customer play a ring tone. While the ring tone plays, change volume and audio settings to make sure the audio is functioning. Use the audio keys on the side of the BlackBerry smartphone to raise and lower the volume. Attempt a test call to check that the volume settings are functional.

Check Audio Settings

Check the volume settings for ring tones and notifications and adjust as necessary. 

You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps:

BlackBerry Device Software 4.5 to 5.0

1. On the BlackBerry smartphone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.

BlackBerry Device Software 6.0 to 7.0

1. On the BlackBerry smartphone, press the Menu key.
2. Click Options./li>
3. Click In-call Settings.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.

Test Any Accessories

If the customer was using an accessory when they experienced the audio issue, remove the accessory, and then test the BlackBerry smartphone volume settings. Accessories might include one of the following:

• Wired headset
• Bluetooth® headset
• Hands-free Bluetooth car kit

If the issue occurs only when the customer uses an accessory, the issue might be with the accessory and not the BlackBerry smartphone. If the accessory is not an approved BlackBerry accessory, refer the customer to the manufacturer for further technical support.

Visually Inspect the Blackberry Smartphone for Indications of Customer Misuse or Physical Damage

If you uncover physical damage, follow your wireless service provider’s policies to service or return the BlackBerry smartphone.

Here are some common examples of physical damage:

• Cracked  or scratched screen
• Signs of potential liquid damage, such as the following:
• An active liquid damage indicator in the battery compartment or near the trackball
• Sticky residue around the battery
• Green or white corrosion around the battery
• A foggy screen
• Missing keys
• Missing trackball or trackpad
• Cracked housing
• Missing SIM card door or bent pins in the SIM card tray
• Cracked camera lens
• Bent pins or debris on the USB port
• Loose USB port(USB cannot connect tightly)