Welcome
to the
BlackBerry Troubleshooting Toolkit!

With this site, you will have access to real-time support that will allow you to identify and resolve the top BlackBerry smartphone customer troubleshooting requests.

Click on the topics on the left to access troubleshooting steps, watch videos and download job aids to help you resolve common issues.

Click here to download the Job Aid for Using the BlackBerry Troubleshooting Toolkit.